FAQS

Frequently Asked Questions

Q1 : How to order ?

Our user-friendly website lists number of products in many different categories. Just browse, choose and add your selected product to the cart. Put your details and check out by selecting a payment method. You will receive a confirmation email and call from our team shortly.

Q2: How to use cart?

The cart allows you to review your selection, make sure everything is okay. Make some changes before ordering if needed and see the final price and the total amount. You will access it every time you click on “Buy a product” or on “Cart” at the top of the page.

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Q3: How to Login?

You can log in through:

  • Your email
  • Facebook

Q4: Where's my order?

Go to ‘Your Account’ and ‘Order History & Details’.

Q5: Do I have to create an account to shop with you?

You can place your order with us without having an account. But if you make an account with us, it will allow you to order easily without having to fill in your details every time you shop with us.

You will also receive benefits such as order tracking, regular updates about offers and discount codes.

Q6: Do I have to order online?

As we are primarily an online retailer therefore you can only order online. It is fast, convenient and safe. Plus, you get a larger variety of products. In uncertain conditions for instance if your internet crashes, then you may call our customer support team and order via telephone.

Q7: How do I know that my order has been placed?

Once you’ve placed your order, you will receive an order confirmation email containing your order number. You will also receive a confirmation call from our team shortly.

Once our team has processed your order from the distributor you will receive a second email to update you when your order is on its way to you. Lastly, when your parcel is dispatched, we will send a third email to you. If an email does not appear to have been received, please check your spam folder.

Q8: Can I make changes to my order?

Definitely! You may change the order until you receive a confirmation call from our customer representative. After you receive a confirmation call, you will not be able to make changes to your order.

Q9: Can I cancel my order?

Yes! If in case you want to cancel your order after placing it, you will need to make sure that you cancel it before shipment. Once you receive an email saying that the order has been shipped, you won’t be able to cancel it.

Q10: Can I get a refund if the price has changed since I ordered it?

Prices keep changing in an online store based on demand, response, season and trend. In this case, we will not refund the difference.

Q11: I'm missing an item from my order, what do I do?

We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.

If that’s not the case, please contact us on +92——-

Q1: How can I pay for my order? We accept the following payment methods:

  • Cash on Delivery
  • Debit Card / Credit Card online payment (this method will be available soon)
  • Bank Transfer

Q2: Can I pay in installments?

No, we do not have the service to pay in installments. But we are planning to introduce this service to some of our products.

Q3: Are the prices on the website negotiable?

No, the prices are final and inclusive of all taxes.

Q4: Can I apply my first order discount on an already discounted product?

No, you cannot apply your first order discount on an already discounted product. You can avail only one discount at a time.

Q5: Are my details safe when ordering online with Dental-desk.com?

Yes! Any details you share with us are completely safe. We use industry standard encryption systems that ensure that no one will be able to read your details in the case of an interception

Q6: What should I do if my payment fails?

(In case of Debit/Credit Card Payment) The first step would be to try the process again as sometimes the server may be facing technical difficulties. If it does not work still, please contact our customer service at +92-309-9000851

Q1: Where do you deliver to?

We deliver to all cities of Pakistan.

Q2: Do you deliver outside Pakistan?

We don’t have a delivery service out of Pakistan as yet, but it is something that we are looking into.

Q3: How much does delivery cost?

Delivery for orders above 2,500 PKR is absolutely free of cost (if order is not more than 1kg otherwise standard rates apply)

For orders less than 2,500 PKR, delivery charges are 250 PKR.

Q4: How long will delivery take?

You will receive the order after 2-8 working days of shipment.

You will also get a tracking ID message/Email for COD shipments. For orders that don’t have COD as the payment method, you will receive a call for the tracking ID.

Q5: What time will my delivery arrive?

Deliveries can be made any time between 9.00am and 9.00pm.

Q6: What if I am not available when my parcel is delivered?

Our delivery team will always call you before delivering and confirm your availability.

If it’s delivered by a courier company, they may leave the parcel with a guard or neighbor.

If not, they will leave a card saying they tried to deliver and instructions on how to contact them for rescheduling your package delivery.

Q7: Will a signature be needed for my delivery?

Yes, a signature is needed when an order is received in order to keep a record for future reference.

Q8: Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. When you place your order, you will be asked for both your permanent address as well your mailing address. Your order will be delivered to your mailing address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field.

Q9: What if my parcel does not arrive?

If you have still not received your order in 2-8 working days, please contact us stating your order number and we will solve this issue as soon as possible

Q10: Can I have my parcel redirected to a different address?

We won’t be able to change the delivery address after order placement.

Q11: Can I have my order delivered to my work address?

Yes! Just make sure to put your company’s name and contact person’s name clearly in the address.

Q1: How do I return my order?

In Multan

 

  • If in case you are not satisfied with the order that you received or you feel that the product is not genuine, you can reach us through email or through our customer support helpline.
  • The supplier will then provide you with a verification of the product’s authenticity and its functionality.
  • If you are still not satisfied the supplier will give you your cash back.
  • Secondly, if there is a fault with the product such that the seal is broken or the product is damaged, you can contact us through email or telephone.
  • Once verified, our rider will come and collect the package from you and an email will be sent to you with a voucher.
  • The voucher will be of the amount that you spent on your faulty item which will be deducted from your next purchase at Dental-desk.com

 

Other Cities

 

  • For returns out of Multan, the same conditions for verification apply i.e. you will have to send us photographs of the damaged product as soon as it arrives.
  • You can send us back your parcel through your own shipping which will later be credited to your account along with the cost of the product.
  • If there is a fault such that the seal is broken, we will replace the product with a new one. You can send us a picture of the receipt for your shipping cost and we will credit that amount to your account.

 

*Please note that it is necessary that you send us pictures so that we may verify that there indeed is damage

*For all above mentioned returns, please make sure that the product is shipped back in its original packaging.

Q2: How much does it cost to return an item?

It depends on the volume of your shipment. Please send us a receipt of the shipping cost that you paid and we will credit it to your account.

Q3: How long do I have to return an item?

You can return your orders within a week of it being delivered.

Q4: Can I exchange an item?

Unfortunately, we cannot exchange your product. If it is damaged then you can return it through a suitable process from the ones mentioned above

Q5: How long does it take to process my return?

It takes around 15 days to process a return.

Q6: How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our office with all the details of payment back and estimated days. You will also receive a call from our customer services department.

Q7: In what situations return won’t be accepted?

We reserve the right to refuse a return due to damage or upon grounds of hygiene. The product should be unused and the seal should be intact in order to be eligible for a return.

Q1: Do you have a shop?

As we are a dedicated online retailer, we do not have a shop. But we are planning to make number of pick-up points across the cities so you can pick your orders from there.

Q2: How can I contact you?

Please fill in the Contact Us form, or

Email us at info@dental-desk.com or call us at +92-309-9000851

Q3: What if I can’t find something I want on Dental-desk.com?

Please inform us via email or by calling our customer support. We are always willing to expand our product range.

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